Returns & Exchanges
We want you to love your Okapi items. If you're not completely satisfied, we're here to help.
Free Returns
Complimentary return shipping for Benelux customers.
Simple Exchanges
Need a different size? We'll make it effortless.
30-Day Window
One month to ensure you're completely satisfied.
Quality Promise
Full refund or replacement for any defects.
Return Policy Details
Eligible Items
- Unused and in original condition
- Original packaging intact
- Unworn and undamaged
- Proof of purchase included
Non-Returnable Items
- Custom or personalized orders
- Final sale items
- Items showing wear or washing
Return Process
Initiate Return
Email okapistore@gmail.com with your order number
Receive Label
We'll send your return authorization and shipping label
Package Items
Securely pack items in their original condition
Ship Return
Drop off package using provided shipping label
Refund
Receive refund within 5-7 business days of receipt
Shipping Information
Free Returns
We offer free return shipping for all orders within:
- Belgium
- Netherlands
- Luxembourg
International Returns
Customers outside Benelux are responsible for return shipping costs. We recommend using a tracked service.
Need Assistance?
Our customer service team is here to help with any questions about returns or exchanges.
okapistore@gmail.com
Phone
+32 (0) 470 976 709
Hours
Mon-Fri, 9:00-17:00 CET